Refund policy
Refund Policy
90-Day Money-Back Guarantee
At Allavora, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 90 days of the delivery date.
- Requests made after 90 days from delivery are not eligible and will not be approved.
- Shipping and handling fees are non-refundable.
- To request a refund, you must email support@allavora.com within 90 days of receiving your order.
Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.
How to Request a Refund
Simply follow these steps:
- Email support@allavora.com that you'd like a refund and which item you'd like to return. Please include your full name and order number for faster processing.
- Our support team will respond within 24–48 hours with instructions on next steps.
- Refunds are processed within approximately 15 business days after approval, but we do not guarantee that refunds will be processed within this time period.
- Refunds will be issued to the same credit card or method of payment used to make the original purchase. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your financial institution.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 90-day guarantee period.
- Subscription renewals or recurring charges processed after the 90-day window.
- Orders that have already been processed or fulfilled once the 90-day period has passed.
- Requests made outside the stated policy terms.
No exceptions are made beyond the 90-day money-back guarantee.
To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a "pattern of repetitive refunds" as requesting more than two refunds within a 12-month period.
Subscriptions
If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@allavora.com. We will arrange for a replacement or full refund at no additional cost to you. We may request photos of the damaged product for verification purposes.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at support@allavora.com so we can assist you accordingly.