Terms of service

Terms of Service

OVERVIEW

This website is operated by Allavora. Throughout the site, the terms "we", "us" and "our" refer to Allavora. Allavora offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.

Any new features or tools added shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction. You must not transmit worms, viruses, or destructive code. A breach or violation of any of these Terms will result in termination of access.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that content may be transferred over networks and modified to adapt to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission from us.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to do so.

SECTION 4 — MODIFICATIONS TO SERVICE & PRICING

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable for modifications, price changes, or discontinuation of the Service.

SECTION 5 — PRODUCTS OR SERVICES

Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy. We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders at our sole discretion.

SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel orders placed under the same name, email, card, or address. You agree to maintain accurate account and payment details to ensure transaction completion.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the third-party provider.

SECTION 8 — THIRD-PARTY LINKS

Third-party content may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products directly to the third party.

SECTION 9 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

By submitting content such as comments, ideas, or suggestions, you grant us unrestricted rights to edit, use, publish or distribute them. You agree submissions will not violate the rights of others or contain harmful or illegal materials. We may but are not required to monitor and remove content we deem inappropriate.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy at allavora.com/policies/privacy-policy.

SECTION 11 — ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.

SECTION 12 — PROHIBITED USES

You are prohibited from using the site for:

  • Unlawful purpose
  • Soliciting others to commit unlawful acts
  • Violating laws or regulations
  • Violating intellectual property rights
  • Harassment, abuse, discrimination, or defamation
  • Submitting false or misleading information
  • Uploading malware or malicious code
  • Collecting personal information without consent
  • Spamming, crawling, or scraping
  • Obscene or immoral purposes
  • Interfering with security features

Violation may result in immediate termination of access.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free Service. Your use of the site is at your own risk. Products and Services are provided "as is" and "as available." We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold Allavora harmless against claims or damages resulting from breach of these Terms or violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remainder of these Terms remains valid and enforceable.

SECTION 16 — TERMINATION

These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account at any time for violations of these Terms.

SECTION 17 — ENTIRE AGREEMENT

These Terms constitute the entire agreement governing your use of the site. Failure to enforce any right does not waive future enforcement of that right.

SECTION 18 — GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of South Carolina without giving effect to any choice or conflict of law provision that would cause the application of the laws of any other jurisdiction.

SECTION 19 — TERMS OF SALE

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT AT LEAST 18 YEARS OF AGE OR OF LEGAL AGE TO FORM A BINDING CONTRACT WITH ALLAVORA, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE BY APPLICABLE LAW.

1. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After receiving your order, we will send you a confirmation email with your order number and details of the items ordered. The contract of sale between Allavora and you will not take place unless and until you have received your order confirmation email.

2. No Medical Advice. The material on the Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Site have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by Allavora. Allavora does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

3. Prices and Payment Terms. All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. By submitting payment information, you represent that you are fully authorized to use that payment method and that all payment information provided is complete and accurate.

4. Automatic Renewals. You will automatically be charged on a recurring basis for your ongoing subscription program, with each recurring charge occurring every 30, 60, or 90 days depending on the subscription frequency selected at checkout. YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. IF YOU DO NOT CANCEL YOUR SUBSCRIPTION AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND PAYMENT WILL BE AUTOMATICALLY PROCESSED. TO CANCEL, LOG IN AND CANCEL THROUGH YOUR CUSTOMER PORTAL OR CONTACT US AT support@allavora.com BEFORE YOUR NEXT SCHEDULED BILLING DATE.

5. Shipments; Delivery; Title and Risk of Loss. We will arrange for shipment of the products to you. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

6. Refunds and Returns. To request a refund, you must email support@allavora.com within 90 days of receiving your order. To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds, defined as requesting more than two refunds within a 12-month period. Refunds are processed within approximately 15 business days after approval and will be credited back to the original payment method used.

7. Electronic Communications. You consent to receive electronic communications from Allavora via email or postings on the Site. By providing your telephone number and consenting to our SMS program, you agree to receive transactional, promotional, and marketing SMS messages from Allavora. Message frequency may vary and message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at support@allavora.com.

8. Disclaimer of Warranties. EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALLAVORA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Limitation of Liability. UNDER NO CIRCUMSTANCES WILL ALLAVORA, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN NO EVENT WILL ALLAVORA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ALLAVORA IN THE LAST TWELVE (12) MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).

10. Goods Not for Resale or Export. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export.

11. Force Majeure. We will not be liable or responsible for any failure or delay in performance under these Terms when such failure or delay is caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, governmental actions, war, terrorist threats, pandemic, strikes, or power outages.

12. DISPUTE RESOLUTION AND BINDING ARBITRATION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS, ALLAVORA'S PRIVACY POLICY, ALLAVORA'S ADVERTISING OR MARKETING PRACTICES, OR ALLAVORA'S PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND ALLAVORA AND MAY NOT CONSOLIDATE CLAIMS OR HEAR CLASS OR REPRESENTATIVE CLAIMS.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF YOUR PURCHASE BY EMAILING support@allavora.com STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.

13. Entire Agreement. Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained herein.

Contact For any questions regarding these Terms please contact us at support@allavora.com.